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Can I still find a product that is sold out online in one of the stores?If a product is sold out online, we recommend contacting one of our retailers to check if the product is still available. Their employees are happy to help you and can inform you about the availability of the desired product.
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Are there costs associated with returning a product?The costs for returning a product are borne by the customer, unless it concerns a defective or incorrect item. Please contact our customer service team for more information regarding returns due to defective or incorrect items.
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How long does it take to receive a refund after returning a product?Once your returned product is received and inspected, we will process the refund within 1 business day. Please note that it may take a few days for the refund to appear in your bank account, depending on your bank.
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Can I exchange an item for a different size or color?Yes, if you would like to exchange an item for a different size, color or style, please contact our customer service to discuss options. Please ensure that the item is in unused condition and contains all original packaging and labels.
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How can I request a return?To request a return, please contact our customer service at info@lioneleatherworks.com or via the contact form. Our team will provide you with further instructions and guidance on the returns process.
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Hoe lang mag je een artikel retourneren?Onze producten hebben een retourtermijn van 14 dagen.
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What are the delivery times for orders from Lioné Leatherworks?Delivery times vary depending on the destination and the shipping option chosen. Orders are shipped the same day on working days if the order is placed before 3:00 PM. We generally aim to deliver orders within 2 to 3 working days of processing. Please note that international shipments may take longer due to customs clearance.
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How can I track the status of my order?Once your order has shipped, you will receive a shipping confirmation with a tracking number that allows you to track the status of your package. You can also log into your Lioné Leatherworks account to view the status of your order.
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Does Lioné Leatherworks offer international shipping?Yes, Lioné Leatherworks offers worldwide shipping to selected destinations. At checkout you can view the available shipping options for your specific location.
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Can I change my shipping address after my order has been placed?To ensure your order is delivered safely and in a timely manner, we recommend that you enter your shipping address as accurately as possible during checkout. However, if you need to make a change, please contact our customer service team as soon as possible for assistance.
Payment Methods
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