Our bags are made of high-quality cowhide, which is vegetable tanned. This type of leather is more sustainable and environmentally friendly, because it is treated without the use of harmful chemicals. It offers a beautiful, natural look and develops a unique patina over time.

Yes, the bags are handmade. This means that each bag is carefully crafted by hand, often by skilled craftsmen using traditional techniques. This ensures a high level of detail and quality, with a lot of attention paid to the design and finishing of each bag. Handmade bags are often unique and can therefore have a more personal character than mass-produced products.

Maintaining a leather bag is important to extend its lifespan and maintain its appearance.

Here are some tips to properly maintain your leather bag:

1. Clean regularly : Wipe your bag with a soft, dry cloth to remove dust and dirt. Occasionally use a slightly damp cloth to gently remove stains. Avoid using harsh cleaning agents that may damage the leather.
2. Use a leather conditioner : To keep the leather supple and flexible, you can periodically use a leather conditioner or oil. This prevents the leather from drying out or cracking. Apply the conditioner with a soft cloth and rub it in evenly.
3. Avoid water : Try to keep your bag away from water, as leather is susceptible to water damage. If your bag does get wet, gently dab it with a dry cloth and let it air dry, but avoid direct sunlight or heat sources such as radiators.
4. Store the bag properly : When you are not using the bag, store it in a dry, cool place. Fill the bag with paper or a bag shape to keep the original shape. Preferably store the bag in a cloth bag to avoid dust.
5. Avoid direct sunlight : The leather can discolour from prolonged exposure to direct sunlight. So try to keep your bag away from sunlight when you are not wearing it.
6. Prevent scratches and damage : Be careful with sharp objects or rough surfaces that can damage the leather. For minor scratches, you can try to gently rub them out with a damp cloth, but sometimes a professional repair may be necessary for deeper damage.

By following these guidelines, you can keep your leather bag in good condition and enjoy its quality for longer.

Yes, we offer a 2-year manufacturer's warranty on our bags. This warranty covers manufacturing defects and materials that come to light within the warranty period of 2 years after purchase. If there is a problem with the bag that has to do with the quality or finish, we will repair or replace it free of charge, depending on the situation. Please note that the warranty does not apply to damage caused by misuse or wear and tear due to normal use.

No, the bags are not waterproof. Leather is a natural material that is sensitive to water. When leather comes into contact with water, it can suffer damage, such as stains, deformation or even mold. The water can affect the structure of the leather, causing it to lose its strength and appearance. It is therefore important to keep leather bags dry and protected from rain or other forms of moisture. If you need a bag that is resistant to water, it is better to choose a bag made of a water-resistant material such as nylon or polyester.

Our return policy allows you to return products within 14 days of receiving your order. The products must be in their original condition, undamaged and unused, with the original packaging and labels. Once we have received and inspected your return, the purchase amount will be refunded to your account. The shipping costs for returns are at your own expense, unless the product is defective or incorrectly delivered.

Please note: Some products, such as custom-made or personalized items, may be excluded from the return policy. Always refer to the specific terms and conditions on our website for detailed information.

The address to send the return shipment to is:

Lio Leatherworks BV
Church Street 18 - Hall 3
5154 AP Elshout
The Netherlands

To request a return, please contact our customer service team at info@lioneleatherworks.com or via the contact form. Our team will provide you with further instructions and guidance on the return process.

Please also check out our returns policy page.

• The bag must be in its original condition, unused, and with all tags and packaging.
• Returns must be sent within 14 days of receiving the product.
• The bag must not be damaged or altered through use.

The cost of returning a product is the responsibility of the customer, unless it is a defective or incorrect item. Please contact our customer service for more information about returns due to defective or incorrect items.

Yes, if you would like to exchange an item for a different size, color or style, you can contact our customer service to discuss the options. Please ensure the item is in unused condition and contains all original packaging and tags.